Cancellation Policy
Last updated: October 21, 2026
Many Urban Ashram Home pieces are reserved, sourced, or crafted specifically for an individual order. This policy explains voluntary cancellations and the rights that continue to apply to all purchases.
1. Voluntary cancellations within 48 hours
Most orders may be canceled within 48 hours after purchase if production, customization, order-specific procurement, fulfillment, or shipment has not begun. Requests should be submitted as early as possible to shop@urbanashram.com.
For an approved voluntary cancellation, a 3.5% payment-processing fee may be retained only if the fee was clearly disclosed before purchase and is permitted by applicable law. No such fee is retained from a refund that must be provided in full by law.
2. Requests after 48 hours
Voluntary cancellation requests received more than 48 hours after purchase are reviewed individually and are not guaranteed. If we approve a request before fulfillment or production, properly disclosed and legally permissible nonrecoverable expenses directly related to that order may apply. We will explain the amount and basis of any permitted deduction before processing the discretionary cancellation.
3. Custom, made-to-order and special-order furniture
Custom, personalized, made-to-order, and special-order pieces are ordinarily final sale once production, customization, or order-specific procurement has begun. Such items are not eligible for discretionary cancellation, return, or exchange after that point unless we agree otherwise in writing.
Final-sale status does not limit cancellation, refund, warranty, or other remedies required by law, including rights arising from qualifying shipment delays, nonperformance, material nonconformity, or applicable product defects.
4. Fulfillment, shipping and delivery refusals
Once an order is being fulfilled or has shipped, discretionary cancellation may no longer be available. Eligible items may be considered under our Returns & Exchanges Policy. Please contact our team before refusing delivery so we can assist with appropriate arrangements. Previously disclosed and legally permissible freight, storage, redelivery, or handling charges may apply to an unjustified voluntary refusal. They will not be imposed where a full refund or other remedy is required by law.
5. Shipment delays and legally required cancellations
For orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, we maintain a reasonable basis for the stated shipment timeframe. When we determine that we cannot ship within the applicable timeframe, we will provide the notice and cancellation/refund options required by law. A customer may agree to a qualifying revised shipment timeframe or cancel for a prompt full refund.
Where we cannot obtain the consent required to continue a delayed order, or otherwise must cancel, we will cancel and promptly refund the amount required by law. Such refunds include amounts paid for unshipped merchandise and associated shipping or handling charges, as applicable, with no cancellation, processing, restocking, or administrative deduction. If we cannot fulfill an order, we will provide the required refund.
Customers who consent to an indefinite shipment delay retain the right to cancel before shipment under the FTC Rule.
6. Promotional offers
If a voluntary cancellation means the remaining order no longer meets a promotion's disclosed eligibility requirements, the promotion may no longer apply. Any adjustment for a retained promotional item will be made only as disclosed in the applicable offer and as permitted by law, and will not reduce a refund required in full by law.
7. Refund timing
Refunds required under the FTC shipment rule are issued within the applicable legal deadline, generally within seven working days after the right to a refund arises; special rules apply to qualifying seller-financed credit transactions. Discretionary return refunds follow our Returns & Exchanges Policy. The customer's bank or payment provider may require additional time to post a processed credit.
8. Contact
Contact shop@urbanashram.com or call (702) 527-8312 with your order number. Our team will confirm the outcome of a discretionary cancellation request. Exercising a legally provided cancellation right does not depend on our discretionary approval.
Nothing in this policy waives any consumer right or remedy that cannot lawfully be waived.
