Return Policy

We want you to adore every piece in your Urban Ashram. If something's not quite right, we're here to help. We have a 14-day no hassle return policy.

 

1. Eligibility for Returns

  • Returns or exchanges must be requested within 14 days of delivery.
  • Items must be unused, in original condition, and in original packaging.
  • Custom or made-to-order items may not be eligible for return unless damaged or defective.

 

2. How to Start a Return

  • Contact us at support@urbanashramhome.com with your order number and reason for return.
  • Our team will provide you with instructions and either send you a return label or schedule a pick up.

 

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 14-21 days.

 

4. Exchanges

If you received a defective or incorrect item, we will gladly replace it. Please contact us promptly so we can make it right.

 

5. Non-Returnable Items

  • Gift cards
  • Sale or clearance items
  • Custom or made-to-order furniture or décor (unless defective)

 

6. Damaged 

Please inspect your order upon delivery. If your item arrives damaged, email us immediately with photos so we can resolve it quickly. 

 

7. Contact Us

For any questions about returns or exchanges:
📧 support@urbanashramhome.com
📞 (702) 527-8312

 

Thank you for choosing Urban Ashram Home. We’re honored to help you create a space that feels like your true sanctuary.

 

Cancellation Policy

Please find our cancellation policy here: https://www.urbanashramhome.com/pages/cancellation-policy