Return Policy
We want you to adore every piece in your Urban Ashram. If something's not quite right, we're here to make it right.
Items may be returned hassle free within 14 days of delivery. Simply contact us to arrange pick up of the item.
We ship worldwide! All US orders ship free.
You will receive a notification email with the tracking information once the items are shipped out from the warehouse.
Curbside Drop-Off ( default )
The carrier will unload the item(s) to the ground for you at the loading area or in front of the building/house at the curb, within the scheduled four-hour window.
Delivery Process for large items
If your item and delivery address are eligible, you'll be able to pick from a range of special delivery options during checkout. Additional fees may apply based on your selection.
White Glove Delivery
White Glove Delivery covers the delivery service from unloading the item(s) from the truck, the removal from curbside to the room you choose, the light assembly of the item(s), and the removal of the boxes and debris.
Please note that if no delivery options can be chosen at the checkout page, the item(s) would be delivered curbside drop-off by default.
You will receive a phone call from our delivery carrier to arrange a drop-off date and a four-hour window and White-Glove service if you have purchased for additional service. The appointment will be scheduled in prior 24-48 hours.
Please check the conditions and packaging of your items.
If you do not feel like keeping the item or the item got damaged when it arrives, please do NOT continue with the installation as it will affect the return. Please keep all the packaging materials and contact our customer service team as soon as possible.
