Return & Delivery Policy
We want you to truly adore every piece you welcome into your Urban Ashram. If something isn’t quite right, rest assured—we’re here to make it right.
Easy Returns
Items may be returned hassle-free within 60 days of delivery. Simply contact our team and we’ll assist with arranging pickup. We’re here to make the process as smooth and stress-free as possible.
Shipping
- We ship worldwide.
- All U.S. orders ship free.
Delivery Experience
For larger, statement pieces, you’re never navigating the process alone. From order to installation, we’ll be by your side. Our team will personally reach out to review delivery details, access requirements, and timing—ensuring everything unfolds seamlessly and without stress.
Curbside Drop-Off (Default)
Your item(s) will be carefully unloaded and placed at ground level—either at the curb or directly in front of your home or building—within a scheduled four-hour delivery window.
White Glove Delivery
- White Glove Delivery includes:
- Delivery inside to the room of your choice
Premium White Glove Delivery
For a fully hands-off experience, Premium White Glove Delivery includes:
- Delivery inside to the room of your choice
- Light assembly (when applicable)
- Removal of all packaging and debris
For freight deliveries, our delivery partner will contact you 24–48 hours in advance to schedule a convenient delivery window.